Strategy & Turnaround
NGO
An NGO is operating at a deficit, with the root causes remaining unclear. Therefore, a comprehensive business analysis and assessment of the current state is required. The organization lacks an enterprise architecture, process documentation, and reporting systems. To achieve financial stability, a review and expansion of the service offering, along with intensified marketing activities, are planned. Additionally, overall efficiency is to be increased through digitalization, automation, and ...
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Swiss Bank
Cloud (Security) Foundation
Following an evaluation phase, it was decided to set up a FINMA-compliant cloud foundation at enterprise level with Amazon WebServices (AWS). This initiative entails various tasks including project planning, evaluation of various services, establishing the foundational infrastructure and addressing a broad range of security aspects, services and frameworks to ensure holistic reliability, compliance and robustness.
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Big Data Domain Architecture
Automotive OEM
A renewal of the entire Big Data domain was promoted. While focusing on state-of-the-art services, we adhered to best practices and consistently prioritized delivering the greatest value to the end customer. The goal was to establish a standardized technology stack across teams, uniting them, migrating existing systems, harmonizing software architectures, consolidating responsibilities and ultimately enabling an improved customer experience via a self-service portal.
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Retail Company
CRM-ISV-Loyalty-Migration
A retail company operates a centralized CRM system for its customers in order to systematically map customer-related processes. This system is primarily based on a Microsoft CRM ISV solution and has not been maintained or updated for several years. The software, the operating systems of the underlying hardware, as well as the hardware itself, are nearing end-of-life support. Additionally, the business requires ...​
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Swiss IT Provider
Cloud Platform Insurances
In order to successfully implement the new health insurance platform (private cloud) for the service provider and onboard its first customer, a series of tasks were required. These included migrating applications, optimizing processes and providing new systems. It entailed developing solution concepts, adhering to regulations, managing software suppliers and conducting deployments in direct collaboration with the customer.
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Automotive OEM
Data Mesh Cloud Architecture
A new distributed and scalable solution was required to facilitate worldwide data product creation (Data Mesh). Its architecture needed to be designed, subsystems migrated and integration with existing peripheral systems established - all made accessible via Infrastructure as Code (IaC). Additionally, automating release, documentation and access processes were essential. Lastly, promoting the new platform and enabling its utilization by international teams was necessary.​
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Swiss Insurance
Cloud Foundation
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The insurance company sought to realign its focus towards integrating cloud hyperscalers (Azure). To achieve this a comprehensive cloud strategy needed to be developed, an appropriate organizational structure established and a framework for evaluating on-premise workloads devised. Additionally, initiatives were implemented to empower employees through self-directed learning, introduce and compare cloud services and solicit architectural proposals.
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Agency Group
Group-wide CRM Solution
Companies within the same corporate group are using different CRM systems. This has led to knowledge gaps in customer interactions, parallel sales processes, and missed opportunities for synergies. Additional overhead in infrastructure, licensing, and training has also been identified. Consequently, a group-wide system analysis is to be conducted, requirements derived, and a future target architecture defined. The goal is ...​
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IT Service Management
IT Provider
An IT provider operates CRM solutions for several clients in the retail sector. To ensure smooth operations, the provider requires an IT Service Manager responsible for overseeing services for four clients, implementing enhancements, and providing hands-on support for error analysis. This role demands both, technical expertise to communicate effectively with developers and administrators, as well as strong communication and presentation skills to engage successfully with business units and clients.
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Retail
App Marketing Analysis
A major retailer in the German retail sector operates a mobile application with moderate success. Despite extensive features, significant investment, and a large team, user numbers have stagnated. App retention and ratings are also unsatisfactory. To improve market presence, increase user numbers, enhance the customer experience, and achieve better reviews, the current status quo ...​
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CRM Implementation
Financial Service Provider
An IT provider aims to implement Microsoft Dynamics 365 to systematically capture and monitor support incidents, improve their efficiency, integrate an automated billing process, and ultimately provide comprehensive customer engagement functionalities ...
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Swiss Bank
Power Platform Operations
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Employees of a Swiss bank have developed numerous individual solutions using the Microsoft Power Platform. However, a central overview is lacking. Shared content is used across teams and departments, but there is no consolidated administration. The dependencies and relevance of these solutions are also unknown, and there is no ensured maintenance, further development, or patching of shared applications. Additionally, there is no established ...​
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